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return policy

| RETURNS or EXCHANGES |

to start a return or exchange, visit our return portal here.

the truth is we want you feeling real great in the things you buy from us and we take quality seriously. for that reason we have partnered with Re:do to offer free unlimited returns for store credit or exchanges. at checkout you will have the option to add FREE UNLIMITED RETURNS for $1.98, if you do this your label is prepaid for you. a return will be issued once the item has arrived back to us within 30 days from your order date and verified they are unworn, unwashed, with tags still intact. 

| SALE SECTION |

all items purchased from the sale section are FINAL SALE. that means if you purchase ONLY items from the sale section, make sure you toggle OFF redo!

 


| IN PERSON SALES |

when you shop with us at a pop up shop or market of any kind, we will provide dressing rooms so you can be extra sure that the fit is juuuuuust right! all purchases made at an in person event are not eligible for return or exchange. please contact us if you get home and find the item to be defective in any way at hello@dottieandjo.com!